01.
Our Commitment
Backhand Club is committed to protecting the privacy of participants, customers, partners and website users. Personal information will only be collected where there is a legitimate reason to do so and will be processed fairly, lawfully and transparently.
02.
Information We May Collect
We may collect contact details, booking information, emergency contacts, dietary requirements, accessibility needs, medical information voluntarily provided for safety purposes, payment information (processed by payment providers where applicable), and correspondence relating to bookings or enquiries.
03.
How We Use Personal Information
Personal information may be used to administer bookings, communicate before and during a Drop, respond to enquiries, comply with legal obligations, improve our services and, where appropriate and with the necessary permissions, send marketing communications.
04.
Lawful Basis for Processing
Backhand Club will only process personal data where there is a lawful basis to do so, such as performing a contract, complying with a legal obligation, pursuing legitimate business interests or relying on an individual’s consent where required.
05.
Sharing Information
Personal information will only be shared where reasonably necessary, for example with accommodation providers, sports venues, coaches or transport providers involved in delivering a Drop, or where disclosure is required by law.
06.
Data Security
Reasonable technical and organisational measures will be taken to protect personal information against unauthorised access, loss, misuse or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.
07.
Data Retention
Personal information will only be retained for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal obligations or resolve disputes, after which it will be securely deleted or anonymised where appropriate.
08.
Individual Rights
Individuals may have rights under applicable data protection laws, including the right to access, correct, erase, restrict or object to certain processing activities, request data portability and withdraw consent where consent is the lawful basis for processing.
09.
Cookies and Website Data
If Backhand Club operates a website, information such as cookies or analytics data may be collected in accordance with a separate Cookie Policy where required.
10.
Policy Updates
This policy may be updated from time to time to reflect changes in the law, business operations or technology. The latest version will apply from the date it is published.
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